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WHITEPAPER
Agency banking across Africa is no longer simply about cash-in/cash-out transactions or extending branch reach.
It is becoming a strategic distribution framework that helps banks expand financial access, acquire customers, mobilise deposits, support wallet-led engagement and build stronger relationships across underserved communities.
As banks in Africa continue to shift towards digital and interoperable financial ecosystems, they need to rethink the role of agency banking – not just as a channel, but as a foundation for growth.
This white paper explores how agency banking is evolving across Africa and how banks can use it to support financial inclusion, MSME enablement, deposit mobilisation and ecosystem banking.
Inside you’ll discover:
Why agency banking is moving beyond branch extension and cash-in/cash-out
How banks can use agent networks to expand access and mobilise deposits
Why agent profitability is critical to long-term network sustainability
How wallets, USSD, QR, mobile apps and assisted onboarding can work together
The role of SACCOs, cooperatives and community organisations as trusted intermediaries
How agency banking can help banks unlock Africa’s underserved MSME opportunity
How transaction data from agency ecosystems can support lending, segmentation and future growth
Fill in the form to access the full guide today.
A global leader in Digital Banking & Payments, we uniquely offer the broadest range of physical and digital channels.